Ezy Neezy Shipping & Cancellation Policy
Free Shipping covers New Zealand only.
We endeavour to ship your order as quickly as possible. However, allow up to 2 working days to process your order for delivery. Once order has been processed it will be shipped. Most North Island destinations will be delivered the next day. For the South Island allow 5 days days once order leaves the Ezyneezy warehouse. We endeavour to carry all items in stock. If an item is out of stock, we will contact you as soon as possible to organise a preferred resolution. We cannot deliver to a PO Box so please provide a physical address.
Your order will be fully track-able. If your package is not received within 7 working days, please contact us immediately so that the item can be tracked. Please be aware that some of the items are bulky and will require assistance at the delivery site to unload goods. For large orders it will be preferable for the delivery destination to have a forklift or extra people to hand unload.
The Seller will take no responsibility for delivery delays beyond its control. Unless otherwise agreed in writing, the point of delivery will be at the point the goods leave the Seller’s premises. The Seller shall not be responsible or liable in any way to the Purchaser for delays or defaults in delivery of the order of any part of it nor for any direct or consequential loss or damage arising from any such delay or default. Delay or default in delivery does not entitle the Purchaser to cancel any order.
Damaged in Transit
When receiving your shipment please inspect for any missing or damaged items. If there are any missing items or damaged goods please note the damage or missing items on the consignment note. Email Ezyneezy on email@example.com to report the issue. This is important as we only have two days after receipt of goods to lodge damage claims with our carrier. Any items missing or damaged in transit need to be notified to Ezyneezy within 2 days of receiving the goods. If you do not notify us within the timeframe you will waive the right to reject the goods.
Refunds and Returns Policy
At Ezyneezy.co.nz we standby the quality of our products. In the event that there is an issue with the goods:
If it is a manufacturer’s defect – the item will be covered by the warranty.
Therefore the item will either be repaired or if this cannot be done,
It will be replaced with another one of the same model, or
If there are no more of that item available, a full refund will be given to the customer.
If there are missing parts we will send replacement parts.
Please advise immediately via email to firstname.lastname@example.org if you wish to cancel your order. If you cancel before your order is dispatched you will receive a full refund. If goods have left our warehouse the freight costs back to us will have to be covered by the purchaser. Once the goods have been received we will check all items and as long as they are in saleable condition we will issue a full refund. If goods have been used/opened or for whatever reason they are not in a saleable condition we will deduct an amount to cover this reduction in value and reimburse the remaining. We also reserve the right to charge a restocking fee.
If a product is found to be mis-addressed by Ezyneezy Limited then Ezyneezy Limited shall be responsible for the re-delivery, replacement or refunding of the product. If the Purchaser is found to have given an incorrect or insufficient address, then Ezyneezy Limited will not refund or resend the product and all responsibility for correcting the delivery will be borne by the Purchaser.